Shipping/Return Policy


 

SHIPPING!!

For Preorder Orders Give Us 30-45 Days Until The End Of Sale. Please Do Not Purchase If You Cannot Wait.

ALL ITEMS ARE SHIPPED BY USPS. USPS IS NOT REQUIRED TO ACQUIRE A SIGNATURE CONFIRMATION UNLESS REQUESTED & PAID. USPS IS ALSO NOT REQUIRED TO RING YOUR DOORBELL OR KNOCK ON THE DOOR TO ALERT YOU THAT YOUR PACKAGE HAS ARRIVED.  YOU SHOULD RECEIVE TRACKING INFORMATION UPON YOUR ORDER SHIPPING & DELIVERING PROVIDED THE EMAIL YOU USE WHEN ORDERING IS CORRECT. PLEASE CHECK YOUR JUNK/SPAM FOR ORDER CONFIRMATIONS. IF STILL NOT FOUND, PLEASE CONTACT US AT kenslislove@gmail.com

Kensli's Love WILL NOT BE RESPONSIBLE FOR PACKAGES SENT TO THE WRONG ADDRESS. PLEASE MAKE SURE THE ADDRESS USED IS COMPLETE & CORRECT BEFORE PLACING YOUR ORDER. IF YOU PLACE AN ORDER USING THE WRONG ADDRESS, PLEASE SEND AN EMAIL IMMEDIATELY TO HAVE THE ADDRESS CHANGED. IF NOT, THE ORDER WILL BE SHIPPED BACK & THE CUSTOMER IS RESPONSIBLE FOR RESHIPPING COSTS.

IF TWO SEPARATE ORDERS ARE PLACED, THEY WILL BE SHIPPED SEPARATELY. NO ORDERS WILL BE COMBINED.

RETURNS*

*Effective August 5, 2018

ALL SALES ARE FINAL.

ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE CHANGED OR CANCELLED. PLEASE ENSURE THE ENTIRE ORDER IS CORRECT BEFORE SUBMITTING PAYMENT. NO EXCEPTIONS.

DUE TO THE HANDMADE NATURE OF OUR ITEMS, NO RETURNS WILL BE ALLOWED. IF YOU RECEIVE THE WRONG ITEM AND/OR ARE MISSING ITEMS IN YOUR ORDER, PLEASE SEND A PICTURE OF THE CONTENTS OF YOUR PACKAGE AND PACKING SLIP TO kenslislove@gmail.com. ONCE CONFIRMED, THE CORRECT ITEM WILL BE SENT WITHIN 2 BUSINESS DAYS OF THAT CONFIRMATION. PLEASE NOTE THAT YOU HAVE 48 HOURS FROM THE TIME OF DELIVERY TO VERIFY THE CONTENTS OF THE PACKAGE. WE TAKE PICTURES OF EACH ORDER PRIOR TO SHIPMENT TO ENSURE ACCURACY. IF OUTSIDE THE 48 HOUR WINDOW, WE WILL NOT ASSUME RESPONSIBILITY FOR CORRECTING THE ORDER. NO EXCEPTIONS.

IF YOUR ITEM(S) ARRIVES DAMAGED, USPS WILL RETURN THE PACKAGE TO US. Kenli's Love ASSUMES RESPONSIBILITY FOR FILING THE CLAIM WITH USPS. YOUR ORDER WILL BE REPACKAGED AND RESHIPPED TO YOU WITH A REPLACEMENT PRODUCT ONLY IF THE ITEM IS AVAILABLE. IF THE ITEM IS UNAVAILABLE, WE WILL PROCESS AN IMMEDIATE REFUND FOR THE PURCHASE PRICE OF THAT ITEM. PLEASE NOTE: REFUNDS MAY TAKE 3-5 BUSINESS DAYS TO CREDIT TO YOUR ACCOUNT.

IF AN ORDER IS RETURNED FOR NOT CLAIMING IT FROM USPS, THE CUSTOMER ASSUMES RESPONSIBILITY FOR RESHIPMENT. IF THE CUSTOMER ELECTS NOT TO HAVE THE ORDER RESHIPPED, A CREDIT WILL BE ISSUED MINUS A 20% RESTOCK FEE.

Thank You For Your Business!